Telagent Enterprise · by Functu

An AI voice agent that answers every call your company gets

Telagent picks up 24/7, answers from your own knowledge base, routes callers by topic, transfers urgent calls to your people and logs every conversation to your CRM. Designed, integrated and run by Functu for banks, insurers, telcos, utilities, branch networks, contact centres and public administration.

📞 Call the demo +421 2 2041 2203 Request a proposal

The demo line speaks Slovak. A small business? See fixed plans at telagent.sk.

🤖

Telagent

Inbound call · customer line

Live

Good afternoon, this is the AI assistant of the customer line. How can I help you?

My card was declined abroad and I need it working today.

I understand, that is urgent. I am connecting you to the card team now and I have passed them a summary, so you will not need to repeat anything.

🔀 Routed: card team, priority high

🗂 CRM ticket: card declined abroad, urgent, transferred with summary

The problem

Every unanswered call is a customer you pay to win back

Large organisations do not lose calls because people do not care. They lose them because demand comes in waves and staffing cannot follow every peak.

📈

Peaks and queues

Monday mornings, billing days, outages and campaigns. Queues grow, callers hang up and call back angrier.

🌙

Nights, weekends, holidays

Customers call when it suits them. Outside office hours they reach a recording or nobody at all.

💶

Cost of the contact centre

Skilled agents spend their hours on opening times, order statuses and the same routine questions instead of cases that need a person.

🗂

Calls without a record

Notes get lost, nobody knows why people call, and management has no data to improve the service.

The solution

The first line that never sleeps

Telagent answers in a natural voice, can be interrupted like a person and says only what is in your materials. What it cannot solve, it hands over to the right team with a ready summary.

Picks up

Every call, 24/7, many calls at once. No busy tone and no waiting in a queue.

Understands and answers

From your knowledge base: hours, products, prices, procedures, statuses. It never makes things up.

Routes or transfers

By topic, language and urgency to the right team, branch or person. Or it takes a structured message.

Records everything

Summary, caller, reason and next step go to your CRM, ticketing or email right after the call.

24/7 answering Slovak, Czech, English Landline-format number Messages to email Transfer to a person Introduces itself as AI

Enterprise features

Built into your systems, not next to them

For large organisations we do not sell a box. We design the agent around your processes, connect it to the tools your teams already use and take care of it after launch.

🔌

CRM and ticketing via API

We integrate Telagent with your CRM, helpdesk or ticketing system. It can look up a customer, create a ticket and write the call summary where your team works.

☎️

Contact centre and SIP

We connect it to your contact centre over SIP: as the first line, as overflow at peaks or after hours, with transfers to your agents and queues.

📞

Your own number

It answers on your existing lines via forwarding, or on new numbers we provide, including landline-format numbers with a local area code.

🌍

Multiple languages

Slovak, Czech and English today. The agent recognises the caller's language and answers in it. Further languages on request.

🔀

Routing by topic

Rules you define: topic, urgency, language, branch, business hours. Each call ends with the right team or a precise message.

📊

Summaries and call analytics

A summary of every call plus an overview of why people call, what was resolved and what was handed over. Data to improve your service and scripts.

🇪🇺

GDPR and data in the EU

We design the deployment for GDPR: call records stored in the EU, a retention period you set and an AI disclosure at the start of every call.

📄

Data processing agreement

We act as your processor under a data processing agreement and go through your security and procurement requirements with your team.

🎙

Your voice, prompts and knowledge base

Tone, greeting, scripts, forbidden topics and escalation rules written for your brand. The knowledge base is built from your documents and kept up to date.

🧪

Pilot before commitment

A 30-day pilot on 1 line, branch or call type, with success criteria agreed in advance. You decide about rollout based on your own data.

👥

Human in control

Callers can always ask for a person. Your team sees every conversation and can change answers and rules without a new project.

🛠

Care after launch

Functu monitors quality, tunes answers from real calls and extends the agent as your needs grow.

Who it is for

Where the phone never stops

Typical uses we design Telagent for. Every deployment starts with your own call reasons.

🏦

Banks

Branch hours, product questions, appointment requests and fast routing of urgent card matters to the right team.

🛡

Insurers

First notice of a claim, collecting details in a structured form, claim status questions and routing to adjusters.

📡

Telco

Outage information, overflow at peaks, tariff questions and handover to technical support with a ready summary.

⚡

Energy and utilities

Outage reports, meter readings, billing questions and night-time calls that otherwise reach nobody.

🏬

Branch networks

1 agent for dozens of branches: hours, availability, bookings and messages sent to the right branch.

🎧

Contact centres

The first line or overflow that takes routine calls, so your agents handle the cases that need a person.

🏛

Public administration

Office hours, who handles what, required documents and messages for the right department.

🏥

Healthcare networks

Appointment requests, opening hours and messages for clinics, without blocking the reception desk.

🛒

E-commerce and retail

Order status, delivery, returns and complaints, with the case created in your system.

How we roll it out

From first call to full rollout in 3 steps

Low risk for you: we start small, measure on real calls and scale only what works.

Discovery

Workshops with your team

We map your call reasons, scripts, systems and escalation rules, choose the pilot scope and agree on how success will be measured.

Pilot

30 days

Telagent runs on 1 line, branch or call type with your knowledge base and integrations. We tune it weekly from real calls and report the results.

Rollout

At your pace

We extend it to further lines, languages and systems, train your team and take care of quality and updates after launch.

Who stands behind it

Built by Functu, since 2004

Telagent is a product of the Functu team. For more than 20 years we have built over 100 applications and games used by millions of people. Today we focus on AI agents that do real work inside companies.

2004founded in Sydney

100+applications built

Forbes30 under 30, CEO

CEO Juraj Andraščík, Forbes 30 under 30 laureate

Microsoft partner for a pre-installed application on Microsoft devices, Intel Software Partner

AI agent for Sergio, a logistics company with 150+ employees: dispatch, route planning and client communication

AI agent for Strader, a wholesale distributor: ordering, inventory and B2B client relations

Digital products for Disney, Electronic Arts, Porsche and the Emmanuel Macron 2022 campaign

Pricing

Priced for your volume

Telagent Enterprise

Individual proposal based on call volume

The price reflects your monthly call minutes, the number of lines and languages and the integrations you need. You get a written proposal after the discovery call.

Discovery and pilot scope agreed together
30-day pilot with agreed success criteria
Integrations, numbers and languages per your needs
Ongoing tuning and care after launch

Request a proposal →

Small business?

Shops, clinics, service companies and offices can start right away with fixed monthly plans from 59 € at telagent.sk and telagent.cz.

telagent.sk ↗ telagent.cz ↗

Questions

Frequently asked

Will callers know they are talking to AI?

Yes. Telagent introduces itself as an AI assistant at the start of every call. It is fair to the caller and it is what the European AI rules expect.

Do we need to change our phone numbers?

No. Your numbers stay. Calls are forwarded to Telagent, all of them or only when nobody answers or the line is busy, or it is connected to your contact centre over SIP.

What happens when it does not know the answer?

It does not make anything up. It says it will check, records the question and the contact and passes it to your team. Urgent matters are transferred to a person.

How many calls can it handle at once?

Many at the same time. Callers do not wait in a queue and never hear a busy tone. Capacity for your volume is part of the proposal.

Where are the call data stored?

We process transcripts and summaries only for you, as your processor under a data processing agreement. Storage location and retention period are agreed in the contract.

How long until the pilot starts?

It depends on the integrations. A pilot without integrations usually starts within 5 business days of receiving your materials. We agree the exact plan after the discovery call.